Quest® Recovery Manager for Exchange

Version 4.8.0

Release Notes

October 05, 2009

Contents

Welcome to Quest Recovery Manager for Exchange

New in This Release

Resolved Issues and Enhancements

Known Issues

Upgrade and Compatibility

System Requirements

Supported Backup Software

Global Operations

Getting Started

For More Information

Welcome to Quest Recovery Manager for Exchange

Quest Recovery Manager for Exchange rapidly and efficiently finds and recovers business-critical Exchange Server and Lotus Domino data. Organizations can reduce the cost of e-Discovery in addition to providing end users with granular, message-level data recovery services.

By using Recovery Manager, you can selectively retrieve items from online Exchange Servers, offline Exchange Server and Lotus Domino databases, and Personal Folders (.pst) files. The retrieved items can then be directly restored to a production Exchange Server or to .pst, .eml, .msg, or .txt files.

Recovery Manager provides a search system to perform context-based searches in live Exchange Server mailboxes and public folders, offline Exchange Server and Lotus Domino databases, and Personal Folders (.pst) files using keywords and other search criteria. Rather than retrieving all data from a server, database, or file, you can retrieve only what is needed.

Recovery Manager entirely eliminates the need for a recovery Exchange Server, making it easier for you to gain access to an offline Exchange Server database. You can restore an Exchange Server database from backup to any folder, and then access the database to search and selectively restore the data you need.

Recovery Manager integrates with another Quest Software product—Archive Manager, thus allowing you to quickly and easily export messages from Exchange Server databases, Lotus Domino databases, and Personal Folders (.pst) files into Archive Manager.

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New in This Release

This release of Recovery Manager for Exchange includes the following key new features:

• Live mailboxes and public folders as source storages. Adds to the e-Discovery functionality of the product by providing the ability to search in and export data from online Exchange Server mailboxes and live public folders.
• Better control over restores to new .pst files. Allows you to limit the maximum size of new .pst files being created during restore operations and to create a series of new target .pst files if the data being restored cannot fit into a single .pst file.
• Support for Exchange Server 2010 and Exchange Server 2007 SP2. Supports the registration of Exchange Server 2007 SP2 and Exchange Server 2010 databases, making them available for data search and restore/export operations.
• Support for Lotus Domino 8.5 and Lotus Notes 8.5. Adds support for Lotus Domino 8.5 mailbox databases as source storages and allows you to use Lotus Notes 8.5 client with Recovery Manager to view, search, and restore Lotus Domino data.
• Integration with additional 3rd party backup software. Provides support for more third-party backup software products, allowing you to make use of the backup restore procedures existing in your organization to extract Exchange Server databases from backups and register them for subsequent data search and restore operations.

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Resolved Issues and Enhancements

This section provides a list of issues addressed and enhancements implemented in this release of Recovery Manager for Exchange. Please note that supplements to this list may be published after the product release. For the latest supplements, please search Quest Knowledgebase at http://support.quest.com.

TF00055607
Enhancement: Now when registering an offline Exchange Server database (.edb file), Recovery Manager automatically locates and replays the related transaction logs even if they are held in a subfolder of the .edb file folder. The earlier versions of Recovery Manager could only locate and replay the transaction logs held in the same folder as the .edb file being registered.

TF00057645
Enhancement: When restoring mailboxes to a live Exchange Server, you can now specify the user account with which you want to access the domain that includes the target Exchange Server.

TF00057963
Enhancement: Recovery Manager now provides you with the ability to specify the user account under which you want to run a particular automated task.

TF00058195
Enhancement: Now you can change the height of the "Search Query" tab when using the Find View in the Advanced Mode. This enhancement allows you to maximize the height of the tab to view complex search queries.

TF00059762
Enhancement: You can now import keywords from a .txt, .csv, or .xml file when using the Find dialog box in the Advanced Mode.

TF00059770
Enhancement: When using the Find dialog box in the Advanced Mode you can now search for messages by their IDs.

TF00060762
Enhancement: The Attach-RMEExchangeDB cmdlet supplied with the Recovery Manager Management Shell now allows you to specify the location that holds the log files belonging to the Exchange Server database on which you are running the cmdlet.

TF00064245
Enhancement: The Advanced Mode has been improved so that you could use the OR operator when searching for keywords in specific elements of a message. For example, now you can search for messages that have specific keywords in subject, body, or attachments.

TF00065428
Enhancement: This version of Recovery Manager can register offline Exchange Server databases located on read-only network shares.

TF00035421
Fixed: You may receive the following misleading error message when attempting to create a folder in a mailbox or a public folder hierarchy registered as a target storage: "The operation is partially completed. Reason: Undefined MAPI error. Detailed description is not available." In fact, this error message may indicate one of the following:
- The target container where you attempt to create a folder has the Read-only attribute set.
- The account you are using does not have sufficient permissions to create folders in the target container.

TF00039467
Fixed: Recovery Manager fails to integrate with a 64-bit version of EMC Legato NetWorker Client, returning: "A 64-bit version of EMC Legato NetWorker Client is installed on this computer. Recovery Manager can only integrate with a 32-bit version of NetWorker Client."

TF00039677
Fixed: An automated task may perform actions that are different from those you specified when creating the task in the Task Wizard. This problem affects the tasks created as follows:
1. On the Select Template page in the Task Wizard, you select a task template and proceed with the wizard.
2. You return to the Select Template page to select a different template, and step through the wizard to save the task.

TF00055401
Fixed: The Setup Wizard fails to remove the existing automated tasks when uninstalling Recovery Manager.

TF00056600
Fixed: The name of the RestoreTarget parameter that is available for the Restore-RMEMailbox cmdlet is misleading. In fact, this parameter can only be used to specify the target domain name.

TF00057054
Fixed: The Output tab in the Task Manager View may fail to provide any details when a task crashes.

TF00057138
Fixed: The Recovery Manager User Guide and Help erroneously state that selecting the "Restore folder permissions" check box in the Settings dialog box allows you to restore mailbox folders and public folders with all their permissions. In fact, the check box in question only allows you to restore client permissions held on Exchange Server. That is, Recovery Manager cannot restore folder permissions held in Active Directory.

TF00058836
Fixed: When simultaneously running several automated tasks that restore data, you may experience the following problem:
The tasks fail or complete with errors, returning any of the following error messages on the Output tab in the "Task Manager" view:
- "Operation <OperationName> failed. Details: Violation of PRIMARY KEY constraint 'PK_Stores'. Cannot insert duplicate key in object 'dbo.Stores'. The statement has been terminated."
- "Operation <OperationName> failed. Details: Someone else deleted this index while you were updating it."
- "An error occurred while processing the message with subject "<Subject>" from "<Path>". Details: Attempted to read or write protected memory. This is often an indication that other memory is corrupt."
- "Operation <OperationName> failed. Details: Could not process one or more databases."

TF00059319
Fixed: When using the "Task Manager" view to monitor an automated task, you may encounter the following unexpected behavior on the Output tab:
The tab shows output for a task different from the one you selected in the "Task Manager" view.
This problem occurs when you are simultaneously running several copies of the same task.

TF00059324
Fixed: The delete operation performed on an automated task and all of its copies may have the following unexpected result: An instance of the task is still displayed in the Task Manager View after you restart the Recovery Manager console.

TF00063760
Fixed: An automated task that restores a mailbox to its home Exchange Server may permanently fail. This problem occurs if the task is designed to recover the mailbox user account from a backup created with Quest Recovery Manager for Active Directory.

TF00066471, TF00066475
Fixed: Your attempt to register an Exchange Server 2007 database may fail with the following error message being displayed on the Replaying Log Files page in the Add Storage Wizard:
"Nullable object must have a value."
This problem occurs when the Exchange Server from which the database originates hosts 11+ storage groups.

TF00076663, TF00077592
Fixed: Your attempt to use the direct access method to extract and register an Exchange database from an .img backup file created with Veritas NetBackup may fail with an error message providing the following details about the problem:
"Faulting application mmc.exe, version 5.2.3790.3959, faulting module msvcr90.dll, version 9.0.21022.8, fault address 0x0006c955."

TF00095784
Fixed: When simultaneously registering storages from several backups held on an IBM Tivoli Storage Manager server, you may receive the following error message: "Column 'ID' is constrained to be unique. Value '<value>' is already present."
This problem occurs if the backups being registered have the same creation time.

TF00097627
Fixed: Your attempt to restore messages by using the Recovery Manager Management Shell may fail with the following error message: "Error in MAPI section: 0x8004010F. Details: The client operation failed."

TF00097890
Fixed: The restore operation performed on a folder whose type is Contacts may have the following unexpected result: The restored folder has a different type.

TF00100257
Fixed: The storage registration operation may fail with the error "Unable to initialize the host process" if you are attempting to register storages from backups held on a Microsoft Data Protection Manager or IBM Tivoli Storage Manager server.

TF00100258
Fixed: Your attempt to register storages from backups created by Microsoft Data Protection Manager may fail with the following error message: "Cannot call a method on a null-valued expression." This problem only occurs when the backups you are trying to access are stored on tape.

TF00100434
Fixed: You may encounter the following problem in the Add Storage Wizard when using the "Select Stores" dialog box to view a list of backups held on a Microsoft Data Protection Manager Server: The "Stores in cataloged backups" list may fail to include some or all backups for a particular Exchange Server store. This problem only affects the Exchange Server stores that were added to a Microsoft Data Protection Manager's protection group, backed up, and then removed from the protection group.

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Known Issues

The following is a list of issues known to exist at the time of this release of Recovery Manager for Exchange release. Please note that supplements to this list may be published after the product release. For the latest supplements, please search Quest Knowledgebase at http://support.quest.com.

TF00003322
When you use the Add Storage Wizard to register a .pst file, the registration operation may fail with the error "Format of the following file is not supported: '<full path to .pst file>'." This problem occurs if the .pst file you are attempting to register is password-protected. The expected behavior is that while the registration operation is in progress, the Add Storage Wizard prompts you to type a password for the password-protected .pst file.
WORKAROUND
1. Use Outlook to open the password-protected .pst file you want to register.
2. Type the password for the .pst file when prompted by Outlook.
3. Keep the file open in Outlook.
4. Use the Add Storage Wizard to register the .pst file as a storage. For more information, see "Option: Access Offline Exchange Database, Domino Databases, or .Pst Files" in the User Guide supplied with this release of Recovery Manager.

TF00003506
If you have Recovery Manager configured to use the Exchange Server .dll files of Exchange Server 2000 without Service Pack or with Service Pack 1, you may encounter the following problem: When you use the Add Storage Wizard to register an Exchange Server database, the registration operation fails with the error "Registration of storage '<storage name>' has failed. Details: The remote procedure call failed and did not execute."
WORKAROUND
1. Use the Configuration Wizard to link Recovery Manager to .dll files of one of the following Exchange Server versions:
- Exchange Server 2000 with Service Pack 2
- Exchange Server 2000 with Service Pack 3
- Exchange Server 2003, with or without Service Pack
For more information, see "Linking to Exchange .Dll Files" in the User Guide supplied with this release of Recovery Manager.
2. Use the Add Storage Wizard to register the Exchange Server database.

TF00004638
When using UltraBac to register an Exchange Server database in a situation where UltraBac Exchange Agent is not installed on the computer running Recovery Manager, you may encounter the following error message that provides an incorrect instruction: "Critical files or registry entries are missing or corrupted. Reinstall Recovery Manager for Exchange."
WORKAROUND
When you encounter this message in the situation in question, do not reinstall Recovery Manager. Instead, install UltraBac Exchange Agent on the Recovery Manager computer.

TF00004646
Renaming the Recovery Manager computer may result in Recovery Manager being unable to connect to the Recovery Manager database on SQL Server.
WORKAROUND
CAUTION: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer.
1. Locate the ConnectionString registry value in each of the following sub-keys of the "HKLM\SOFTWARE\Quest Software\Recovery Manager for Exchange" registry key:
- Backup Catalog
- EDB Information
- Storages
2. In each of these three sub-keys, modify the ConnectionString value data to replace the old name of the Recovery Manager computer with the current name of the computer.

TF00004802
Recovery Manager may fail to start, returning "An error occurred while connecting to the storages database using the connection string "<connection string>". Details: Login failed for user. The user is not associated with a trusted SQL Server connection."
WORKAROUND
CAUTION: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer.
1. Locate the ConnectionString registry value in each of the following sub-keys of the "HKLM\SOFTWARE\Quest Software\Recovery Manager for Exchange" registry key:
- Backup Catalog
- EDB Information
- Storages
2. In each of these three sub-keys, modify the ConnectionString value data to replace the "Integrated Security=SSPI" substring with "User Id=<Login>;Password=<Password>", substituting a SQL Server login and the password of that login for the <Login> and <Password> placeholders, respectively. Ensure that the login has sufficient rights to access the Recovery Manager databases on SQL Server.

TF00004803
When attempting to catalog a backup that was created with Veritas NetBackup 6.0 MP3, you may encounter the following error on the Cataloging Media page in the Catalog Wizard: "The backup is damaged or incomplete."
WORKAROUND
1. Use Veritas NetBackup 6.0 to extract the Exchange Server database you want to register from the backup.
2. Start the Add Storage Wizard and register the extracted offline .edb file. For more information, see "Option: Access Offline Exchange Database, Domino Databases, or .Pst Files" in the User Guide supplied with this release of Recovery Manager.

TF00004804
When using the Add Storage Wizard to register a mailbox store database from an Exchange Server recovery storage group, you may encounter the following error on the Select Exchange Stores page: "The RPC server is unavailable."
WORKAROUND
To register a mailbox store database from an Exchange Server recovery storage group:
1. Dismount the mailbox store database that you want to register.
2. Use the "Access offline Exchange database, Domino databases, or .Pst Files" option in the Add Storage Wizard to register the mailbox store database. For more information, see "Option: Access Offline Exchange Database, Domino Databases, or .Pst Files" in the User Guide supplied with this release of Recovery Manager.

TF00007963
Registration of Exchange Server database extracted from backup may fail with the following error: "Unable to initialize Jet engine and retrieve information about <path to .edb file>: No such database (Source: "ExchDB.ExchDB.1")". This problem occurs in a situation where the full path to the extracted Exchange Server database includes non-English characters.
WORKAROUND 1
1. Take note of the path to the extracted Exchange Server database. This is the same path as the path to .edb file provided in the error message quoted in the description of this problem.
2. Create a new folder on the root of the local drive where Recovery Manager is installed and move the extracted Exchange Server database to that folder.
3. Make sure the full path to the Exchange Server database does not include any non-English characters.
4. Start the Add Storage Wizard and register the offline .edb file from the folder to where you moved the extracted Exchange Server database. For more information, see "Option: Access Offline Exchange Database, Domino Databases, or .Pst Files" in the User Guide supplied with this release of Recovery Manager.
WORKAROUND 2
1. Extract the Exchange Server database from the backup with the backup software that was used to create that backup.
2. Make sure the full path to the extracted Exchange Server database does not include any non-English characters.
3. Start the Add Storage Wizard and register the offline .edb file from the folder to where the Exchange Server database was extracted. For more information, see "Option: Access Offline Exchange Database, Domino Databases, or .Pst Files" in the User Guide supplied with this release of Recovery Manager.

TF00010242
When registering an online Exchange Server mailbox, if you specify a mailbox that does not exist on the server, you encounter the following misleading error message: "Could not connect to mailbox <mailbox name> on server <server name>. Details: Undefined MAPI error. Detailed description is not available."
WORKAROUND
Make sure the mailbox you attempt to register exists on the specified Exchange Server.

TF00010272
In some rare scenarios, closing Recovery Manager may cause Microsoft Management Console to crash.
WORKAROUND
Contact Quest Support for more information on this issue.

TF00010312
Registration of storage from an online Exchange Server may fail, returning the following generic error message: "The RPC Server is unavailable." This error actually indicates that the Exchange Server you specified is unavailable.
WORKAROUND
Make sure the Exchange Server you specify is available.

TF00011165
When using the Stores tab in the Backup Catalog Manager, you may note the following inconsistency: Storages based on Exchange Server stores and Lotus Domino databases are marked with the same icon in the "Associated Storages" column. In fact, different icons should be used to represent storages based on Exchange Server databases and storages based on Lotus Domino databases.
WORKAROUND
Disregard the icon displayed for storages based on Lotus Domino databases in the "Associated Storages" column.

TF00011682
Clicking the "Quest Recovery Manager for Exchange - Full Package" link on the Setup tab in the Autorun window has no effect. This problem may occur when you are using the Autorun window on a Windows Vista-based computer.
WORKAROUND
To start Recovery Manager for Exchange Setup, run the Setup.exe file located in the Setup folder on the Recovery Manager for Exchange CD.

TF00011925
When you perform a search in Recovery Manager, the search results may include two instances of the same message.
WORKAROUND
1. Right-click the console tree root, and select Settings from the shortcut menu.
2. In the Settings dialog box, click the Duplicates tab and select the "Do not include message duplicates in search results" check box under Search.
3. Rerun your search.

TF00012100
When you restore mailbox to its home Exchange Server, the restore operation may fail with the following error: "The information store could not be opened."
WORKAROUND
Contact Quest Support for more information on this issue.

TF00018132
Recovery Manager may fail to start, returning the following error message: "MMC cannot open the file <file path and name>. This may be because the file does not exist, is not an MMC console, or was created by a later version of MMC. This may also be because you do not have sufficient access rights to the file."
WORKAROUND
1. Open Microsoft Management Console (select "Start | Run", type mmc, and click OK.)
2. Select "File | Add/Remove Snap-in".
3. On the Standalone tab, click Add.
4. Under "Available Standalone Snap-ins", select "Quest Recovery Manager for Exchange", click Add, and click Close.
5. Click OK to close the "Add/Remove Snap-in" dialog box.
6. Select "File | Save As", and save the Microsoft Management Console file in the location selected by default in the "Save As" dialog box.
7. Close Microsoft Management Console.

TF00018158
The total number of items shown in the parentheses next to a node in the console tree may be incorrect.
WORKAROUND
Disregard the total number of items displayed next to the console tree node.

TF00018469
Recovery Manager may not display the soft-deleted items located in registered Lotus Domino databases.
WORKAROUND
Contact Quest Support for more information on this issue.

TF00035244
When started under a 64-bit edition of Microsoft Windows Vista, Recovery Manager may return the error "Microsoft Outlook is not set as the default e-mail client. To use Recovery Manager, set Microsoft Outlook as the default e-mail client." even though Outlook is already set as the default e-mail client.
WORKAROUND
CAUTION: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer.
1. Locate the "Set (Default)" registry value in the HKLM\Software\Wow6432Node\Clients\Mail" registry key.
2. Modify the "Set (Default)" registry value data to read as follows:
Microsoft Outlook

TF00035282
Recovery Manager may stop responding when you run Exchange Server emulation in the Add Storage Wizard and specify the name of a storage group that does not exist in the Exchange Server database you are attempting to register.
WORKAROUND
Make sure the Exchange Server storage group whose name you specify exists in the Exchange Server database you are registering.

TF00035349
Storage registration operation may fail, returning "The 'Microsoft Information Store' returned '<code>' from a call to 'HrESERestoreClose()' additional data '-'". This problem occurs in a situation where you use the Exchange Server emulation method to register two or more Exchange Server stores from different storage groups at a time.
WORKAROUND
Register stores from only one storage group at a time.

TF00035412
When you attempt to register an Exchange Server 2007 database in a situation where Recovery Manager is not linked to the required Exchange .dll files, you may encounter the following error message that incorrectly describes the problem: "Unable to connect to '<path to .edb file>' database (attach: 'path to .stm file'): Checksum error on a database page."
WORKAROUND
Disregard this error message. Check to make sure that Recovery Manager is linked to the Exchange Server .dll files required to register the Exchange Server 2007 database.

TF00036440
On the License Agreement page in the Installation Wizard, the Internet links in the license agreement do not work as expected: Clicking a link does not open the Web page.
WORKAROUND
Copy the link you want to open from the license agreement to your Web browser, and open the Web page in the Web browser.

TF00037860
When creating a new folder in a target storage, you may encounter the following unexpected result: the new folder you created contains a subfolder. This result occurs if you use a backslash character in the name of the new folder.
WORKAROUND
1. Create a new folder. When naming the new folder, avoid using a backslash character.
2. If necessary, rename the new folder so that its name includes a backslash character.

TF00037861
When restoring a folder whose name includes a backslash, for example, One\Two, you may get the following unexpected result: In the target storage, the folder One\Two being restored appears as a folder named One with a subfolder named Two.
WORKAROUND
Manually change the folder structure in the target container as appropriate.

TF00038834
Selecting a folder in the console tree may cause Microsoft Management Console to crash. This problem occurs in a situation where the folder you select contains a significant (200,000+) number of messages.
WORKAROUND
Avoid selecting this folder in the console tree. To view, open, and, if necessary, restore specific messages contained in this folder, follow these steps:
1. Right-click the console tree root and select Find from the shortcut menu.
2. Use the Find dialog box to specify search criteria for the messages you want to view in the folder in question.
3. Run the search.
4. Use the "Search results" list to view, open, and restore the messages you want.

TF00039746
The compare operation may return incorrect result in a situation where you compare restored messages with their counterparts in the source storage. Namely, the messages in the source storage may be erroneously reported as newer than their restored counterparts in the target storage.
WORKAROUND
Disregard the compare operation result for these messages.

TF00040238
"The specified computer is not a Microsoft Exchange server or its Microsoft Exchange services are not started" error may appear when you attempt to start Exchange Server 5.5 emulation in a situation where Exchange Server 2007 Management Tools are installed on the Recovery Manager computer.
WORKAROUND
1. Remove Exchange Server 2007 Management Tools from the Recovery Manager computer.
2. Install Exchange 5.5 Administrator supplied with Microsoft Exchange Server 5.5, 2000, or 2003 on the Recovery Manager computer.
3. Start Exchange Server 5.5 emulation.

TF00040403
While registering an Exchange Server 2000 database, you may encounter the following error on the last page in the Add Storage Wizard:
"Quest Recovery Manager for Exchange store host has stopped working".
After you complete the wizard, the Exchange Server 2000 database is added to the "Source Storages" node in the console tree. Yet if you then attempt to open this Exchange Server 2000 database in the console tree, Recovery Manager stops responding. This problem only occurs if Recovery Manager is not linked to the Exchange Server 2003 .dll files.
WORKAROUND
To open the Exchange Server 2000 database, link Recovery Manager to the .dll files from Exchange Sever 2003 without any Service Pack. For more information on how to link Recovery Manager to Exchange .dll files, see the User Guide supplied with this release of Recovery Manager.

TF00040411
In a scenario where you register Exchange Server stores from two or more storage groups by using the Exchange Emulation feature, you may encounter the following unexpected result: Log files are not applied to some of the Exchange Server stores being registered.
WORKAROUND 1
Use the Exchange Emulation feature to register Exchange Server stores from only one storage group at a time.
WORKAROUND 2
To register Exchange Server stores from multiple storage groups, use the direct access method. For more information about this method, see "Option: Access Exchange and/or Domino Backups Directly" in the User Guide supplied with this version of Recovery Manager for Exchange.

TF00040561
You may encounter the "IDispatch error #1046" error message at the transaction logs replay stage of a storage registration operation. This problem occurs if all of the following conditions are true:
- You are registering storages using Symantec Veritas NetBackup 6.5.
- You attempt to register several Exchange databases that originate from different versions of Exchange Server.
WORKAROUND
Register databases that originate from the same Exchange Server version in a single storage registration session.

TF00040735
After you have deleted a registered source storage based on an Exchange Server database from the Recovery Manager console tree, you may get the following unexpected result: The log and patch files belonging to the database still remain in the location to where the database was extracted from backup during the registration operation.
WORKAROUND
To delete a source storage with all its associated Exchange Server database files:
1. Before you proceed with the delete operation, right-click the source storage you want to delete in the console tree, and select Properties.
2. In the dialog box that opens, take note of the Path field value. This is where the database files were extracted at the time of the database registration. By default, the path is
<Disk>:\Recovery Manager Sources\<DatabaseLocation>
where <DatabaseLocation> is the folder holding the associated Exchange files for the source storage you want to delete.
3. Delete the source storage from the console tree.
4. Manually delete the folder represented as <DatabaseLocation> in step 2 of this procedure.

TF00040746
You may encounter the following unexpected behavior after you exit (close) Recovery Manager: The Recovery Manager QuestSoftware.RecoveryManager.Host64.exe process is still running.
WORKAROUND
Use Windows Task Manager to manually end the QuestSoftware.RecoveryManager.Host64.exe process.

TF00049287
When you attempt to register an Exchange database from a backup held on an IBM Tivoli Storage Manager 5.5 server, the registration operation may fail with an error message containing the following text:
"An existing connection was forcibly closed by the remote host."
WORKAROUND
Retry the storage registration operation.

TF00049340
Your attempt to register an Exchange Server database from a recovery storage group (RSG) may fail with the following error message that incorrectly describes the problem: "Cannot access the file <FileName> because it is being used by another process." In fact, this error message indicates that the database you attempt to register from RSG is currently mounted.
WORKAROUND
Manually dismount and then register the database.

TF00049503
Recovery Manager may fail to restore any data from an Exchange backup created by Symantec Backup Exec version 11d or 12.0.
WORKAROUND
1. Use Backup Exec to extract the backup contents to an alternate location. For instructions, see the documentation for your version of Backup Exec.
2. Use the "Access offline Exchange database, Domino databases, or .pst files" option in the Add Storage Wizard to register the .edb files from the location to where you extracted them. For more information, see the Recovery Manager User Guide.

TF00050030
The Recovery Manager events recorded in the Windows Application Log may provide incorrect information about target storages where you restored data: The Description area in the "Event Properties" dialog box displayed for the Recovery Manager events may include an incorrect target storage name.
WORKAROUND
Disregard the target storage name provided in the Description area of the "Event Properties" dialog box.

TF00050602
When using the "Access Exchange and/or Domino backups directly" option in the Add Storage Wizard to register storages from one or more OpenTape Format-compliant backups created with EMC Legato NetWorker, you may encounter any or all of the following problems:
- Backup cataloging fails with the "Inconsistent stream data." error message.
- Backup cataloging finishes without any errors, but no new stores appear in the "Stores in cataloged backups" list in the "Select Stores" dialog box.
These problems only show up if the backups you are using are encrypted with the Advanced Encryption Standard (AES) algorithm.
WORKAROUND
Use the "Access Exchange backups with third-party software" option in the Add Storage Wizard to connect to the EMC Legato NetWorker server that holds the backups from which you want to register storages and complete the storage registration operation. For more information about this option, see the User Guide supplied with this version of Recovery Manager.

TF00050973
The Backup Catalog Manager fails to distinguish between Copy and Normal backups: All cataloged backups of the type Copy are labeled as Normal in the "Backup Type" column on the Backups tab.
WORKAROUND
To distinguish between these two types of backups, use the "Backup Date" column on the Backups tab and your records on when a certain type of backup was created.

TF00051096
You may experience the following unexpected behavior while using the "Stores in the cataloged backups" list on the Stores tab in the "Backup Catalog Manager" view: After you have cataloged an incremental or differential backup, the "Stores in the cataloged backups" list remains empty. This occurs in a situation where the corresponding full (normal) backup is not cataloged with Recovery Manager.
WORKAROUND
Before cataloging an incremental or differential backup, use the Backups tab in the "Backup Catalog Manager" view to make sure the corresponding full (normal) backup is already cataloged.

TF00051326
When using the "Access Exchange backups with third-party software" option in the Add Storage Wizard to register Exchange Server databases from backups held on an IBM Tivoli Storage Manager server, you may encounter the following problem:
The wizard does not replay the corresponding logs for the .edb files being registered.
WORKAROUND
Use the "Access Exchange and/or Domino backups directly" option in the Add Storage Wizard to register the Exchange Server databases.

TF00054569
When using the Exchange Emulation feature to register Exchange databases from two or more storage groups held in a backup, you may get the following unexpected result:
Storages are registered from only one of the storage groups.
WORKAROUND
Register storages from only one storage group at a time.

TF00054837
When opened, the Recovery Manager Management Shell may display the following error:
"File <FilePath>\RME.ps1 cannot be loaded because the execution of scripts is disabled on this system."
WORKAROUND
Allow the execution of scripts on the Recovery Manager computer:
- At the Windows PowerShell prompt, enter the following:
Set-ExecutionPolicy Unrestricted

TF00056055
Your attempt to export messages to the .eml, .msg, or txt format may permanently fail with the following error message that fails to describe the problem correctly:
"Illegal characters in path."
In fact, this error message may display when the names of the source storage folders from which you export data are identical to reserved names in Windows, for example, AUX, PRN, NUL, CON, LPT1, or COM1.
This problem only occurs if during the export operation you retain the original source storage folder structure.
WORKAROUND
Perform the export operation without retaining the source storage folder structure.

TF00056668
You may encounter the following problem when using the details pane (right pane): The total number of messages provided for a mailbox in the Items column may be incorrect.
WORKAROUND
Disregard this number.

TF00057024
The Output tab in the "Task Manager" view may fail to display any progress for an automated task that retrieves and restores data from an IBM Tivoli Storage Manager server. This problem shows up at the stage when the automated task is retrieving backups from the server.
WORKAROUND
This behavior is by design. To view the operation progress on the Output tab, wait until the task has finished retrieving backups from the IBM Tivoli Storage Manager server.

TF00057027
An automated task may fail to simultaneously restore data from a significant number (10+) of backups held on a backup server.
WORKAROUND
Split the task into several separate tasks, each restoring data from less than 10 backups.

TF00057058
One or more instances of the following Recovery Manager processes may continue to run after the Recovery Manager console has been closed:
- StoreHost.exe
- StoreHost64.exe
- QuestSoftware.RecoveryManager.Host64.exe
This may affect the overall performance of the computer where Recovery Manager is installed.
WORKAROUND
End the Recovery Manager processes manually:
1. Start Windows Task Manager (press CTRL+SHIFT+ESC).
2. Use the Processes tab to end all instances of the above-mentioned Recovery Manager processes.

TF00057121
You may encounter the following non-informative error message when attempting to restore mailboxes to their home Exchange Server: "DsBrowseDomainTree::ShowDialog failed."
In fact, this error message indicates that the Recovery Manager computer is not joined to a domain from where you can access the target live Exchange Server.
WORKAROUND
Make sure the Recovery Manager is in the domain from where you can access the target live Exchange Server.

TF00057305
You may encounter the following misleading error message when attempting to restore mailboxes to their home Exchange Server 5.5:
"No Exchange Server exists in the specified domain."
In fact, Recovery Manager does not support restoring mailboxes to their home Exchange Server if the Exchange Server version is 5.5.
WORKAROUND
1. Use the Add Storage Wizard to register the live Exchange Server 5.5 mailboxes to where you want to restore data.
2. Use the Message Restore Wizard or the Mailbox Restore Wizard to restore data to the mailboxes you registered in step 1.

TF00057659
The Add Storage Wizard may fail to register storages from a backup created with the Volume Shadow Copy Service (VSS) when all of the following conditions are true:
- You use the "Access Exchange backups with third-party software" option and select Symantec Backup Exec version 11d or 12.0 from the list.
- The Volume Shadow Copy Service (VSS) on the Recovery Manager computer is not started.
WORKAROUND
Start the Volume Shadow Copy Service (VSS), and then retry the storage registration operation.

TF00057865
After you have restored items to a public folder hierarchy registered as a storage, the Recovery Manager console may fail to automatically refresh and display the restored items.
WORKAROUND
Manually refresh the Recovery Manager console:
1. Select the "Quest Recovery Manager for Exchange" console tree root.
2. On the main menu, select "Action | Refresh".

TF00057873
Your attempt to restore public folders with all their permissions may produce the following unexpected result: Some or all of the public folder permissions are not restored. This problem occurs if all of the following conditions are true:
- The source storage is based on an Exchange Server 2003 database (offline or backed up).
- The target storage is a live public folder hosted on an Exchange Server 2000.
WORKAROUND
Manually set access permissions on the restored public folders as necessary.

TF00057885
In the Message Restore Wizard and the Mailbox Restore Wizard, the Select AD Backup page erroneously provides backup creation times in Greenwich Mean Time (GMT). In fact, this page must use local time.
WORKAROUND
Convert the backup creation times provided on the Select AD Backup page from GMT to local.

TF00057910
When running two or more simultaneous searches on the same storage, you may get the following error message: "Violation of PRIMARY KEY constraint 'PK_OpenedStores'. Cannot insert duplicate key in object 'dbo.OpenedStores'. The statement has been terminated."
WORKAROUND
Run only one search at a time on the same storage.

TF00057953
When you select the "Use already installed SQL Server" option in the Recovery Manager Installation Wizard to specify an existing SQL Server 2008 instance, you may encounter the following problem on the Database Server page: The "SQL Server" box fails to include any SQL Server 2008 instances that exist on your network.
WORKAROUND
Type the name of the SQL Server 2008 instance you want to use in the "SQL Server" box.

TF00057976
An automated task may fail to restore any data from an .edb file-based storage, returning the "Completed with errors" status message. This problem occurs when the storage is open in the Recovery Manager console.
WORKAROUND
Close the storage and rerun the task.

TF00057977
When using the "Access Exchange and/or Domino backups directly" option in the Add Storage Wizard to register storages from backups created by EMC Legato NetWorker, you may encounter the following error at the cataloging stage of the storage registration operation: "Inconsistent data stream." As a result, some of the storages may not be registered.
WORKAROUND
Use the "Access Exchange backups with third-party software" option in the Add Storage Wizard to access the EMC Legato NetWorker server and register storages.

TF00058196
The search criteria you enter using the Advanced mode in the Find dialog box may be lost. This problem occurs if you fail to set a valid condition or value for all added fields, then switch to the Standard mode, and then switch back to the Advanced mode.
WORKAROUND
When using the Advanced mode, make sure you set a valid condition or value for all added fields.

TF00058253
When you are exporting messages to files using the Folder Restore Wizard, the export operation may unexpectedly stop.
WORKAROUND
Contact Quest Support for more information on this issue.

TF00058696
Storage registration may fail when you use the "Access backups with third-party software" option in the Add Storage Wizard to access backups with Veritas NetBackup 6.0 MP2 or later.
WORKAROUND 1
Use the "Access Exchange and/or Domino backups directly" option in the Add Storage Wizard to access the backups.
WORKAROUND 2
1. Upgrade the backup server that holds the backups you want to access to Veritas NetBackup 6.5.
2. Retry the storage registration operation using the "Access backups with third-party software" option in the Add Storage Wizard.

TF00058832
When using the "Task Manager" view to monitor an automated task, you may encounter incorrect information in the "Last Result" and Status columns.
For example, the "Last Result" column may read Failed or "Completed With Errors", whereas the task completed successfully. The Status column may erroneously indicate that the task is still running, when in fact it is not.
WORKAROUND
Disregard the information provided in the "Last Result" and Status columns. Instead, use the Output and History tabs in the "Task Manager" view to monitor your tasks.

TF00058869
When simultaneously running several automated tasks that restore data, you may experience the following problem:
The tasks fail or complete with errors, returning any of the following error messages on the Output tab in the "Task Manager" view:
- "Operation <OperationName> failed. Details: Violation of PRIMARY KEY constraint 'PK_Stores'. Cannot insert duplicate key in object 'dbo.Stores'. The statement has been terminated."
- "Operation <OperationName> failed. Details: Someone else deleted this index while you were updating it."
- "An error occurred while processing the message with subject "<Subject>" from "<Path>". Details: Attempted to read or write protected memory. This is often an indication that other memory is corrupt."
- "Operation <OperationName> failed. Details: Could not process one or more databases."
WORKAROUND
Run one data restoration task at a time.

TF00058871
When using the "Task Manager" view to monitor an automated task, you may encounter incorrect information in the "Last Result" and Status columns.
For example, the "Last Result" column may read Failed or "Completed With Errors", whereas the task completed successfully. The Status column may erroneously indicate that the task is still running, when in fact it is not.
WORKAROUND
Disregard the information provided in the "Last Result" and Status columns. Instead, use the Output and History tabs in the "Task Manager" view to monitor your tasks.

TF00058877
When using the "Task Manager" view to monitor an automated task, you may encounter incorrect information in the "Last Result" and Status columns.
For example, the "Last Result" column may read Failed or "Completed With Errors", whereas the task completed successfully. The Status column may erroneously indicate that the task is still running, when in fact it is not.
WORKAROUND
Disregard the information provided in the "Last Result" and Status columns. Instead, use the Output and History tabs in the "Task Manager" view to monitor your tasks.

TF00058880
When simultaneously running several automated tasks that restore data, you may experience the following problem:
The tasks fail or complete with errors, returning any of the following error messages on the Output tab in the "Task Manager" view:
- "Operation <OperationName> failed. Details: Violation of PRIMARY KEY constraint 'PK_Stores'. Cannot insert duplicate key in object 'dbo.Stores'. The statement has been terminated."
- "Operation <OperationName> failed. Details: Someone else deleted this index while you were updating it."
- "An error occurred while processing the message with subject "<Subject>" from "<Path>". Details: Attempted to read or write protected memory. This is often an indication that other memory is corrupt."
- "Operation <OperationName> failed. Details: Could not process one or more databases."
WORKAROUND
Run one data restoration task at a time.

TF00062542
You may observe the following problem when attempting to register a storage from an Exchange Server 5.5 backup by using integration with CA ARCserve Backup version 11.5 SP3: The Exchange Server 5.5 whose backup you want to register is not in the "Microsoft Exchange Server" list on the Specify Backed Up Exchange Server page in the Add Storage Wizard. This prevents you from starting Exchange emulation.
WORKAROUND
Contact Quest Support for more information on this issue.

TF00063570
You may encounter the following uninformative error message when attempting to extract and register an Exchange database from a backup created with Veritas NetBackup version 6.0 or 6.0 MP1:
"IDispatch error #1046"
WORKAROUND
1. Make sure you keep the extracted Exchange database: After the registration operation fails, the Add Storage Wizard will prompt you to keep the extracted database files.
2. Take note of the location to where the wizard has extracted the database files.
3. Register the .edb file that belongs to the Exchange database by using the "Access offline Exchange database, Domino databases, or .pst files" option in the Add Storage Wizard.

TF00064300
You may encounter the following problem when restoring data to new Personal Folders (.pst) files: The restore operation fails, returning "File access is denied".
This problem only occurs if you perform these steps:
1. Modify the access permissions being applied to the target .pst files to allow the current user account to access those files.
2. Run the restore operation without restarting the Recovery Manager console.
WORKAROUND
Restart the Recovery Manager console (MMC snap-in), and then retry the restore operation.

TF00081441
You may encounter the following unexpected behavior in the Recovery Manager console when it is configured to not show soft-deleted items: After you delete an item using the Recovery Manager console, the item is displayed in the console as soft-deleted.
WORKAROUND
Refresh the list of items displayed in the Recovery Manager console: From the main menu, select "Action | Refresh".

TF00097755
Your attempt to use the direct backup access method to register Lotus Domino 8.5 databases held in a backup created with Backup Exec 12.0 may permanently fail.
WORKAROUND
1. Use Backup Exec 12.0 to extract the Lotus Domino databases to an alternate location.
2. Start the Add Storage Wizard and step through the wizard until you are on the "Select How to Add Storages" page.
3. Select the "Access offline Exchange database, Domino databases, or .pst files" option and step though the wizard to register the Lotus Domino databases you extracted in step 1.

TF00098115
The Recovery Manager console (MMC snap-in) may stop responding when you are browsing the contents of a source or target storage.
WORKAROUND
Ensure the Recovery Manager console is configured to not show the total number of items in the console tree:
1. Select the "Recovery Manager for Exchange" console tree root.
2. From the main menu, select "Action | Settings".
3. On the Preferences tab, under "Console tree", make sure the "Show total number of items (without subfolders)" check box is cleared.

TF00099218
An automated task that is configured to restore messages to .pst files may permanently fail. This problem occurs when all of the following conditions are true:
- You set a custom maximum size limit for the target .pst files.
- The messages being restored are grouped by their source folder or mailbox.
WORKAROUND
Restore the data using one of the Recovery Manager restore wizards.

TF00099599
Deleting a storage registered from an Exchange Server or Lotus Domino backup may have the following unexpected result: The folder to where you extracted the Exchange or Domino database files during the storage registration operation is emptied but not deleted. If you are affected by this problem, you may encounter a situation where the location that holds extracted database files (by default, this is the "<Drive>\Recovery Manager Sources" folder on the Recovery Manager computer) contains numerous empty subfolders.
WORKAROUND
Manually delete the empty subfolders in the location where you specified to save extracted database files.

TF00100185
Your attempt to register Exchange Server databases from a compressed backup created with Veritas NetBackup 6.5 may fail with the following error message: "Failed to process backup media: The next file media was not found in the folder '<FolderName>'."
WORKAROUND
1. Use Veritas NetBackup 6.5 to extract the Exchange Server databases from the compressed backup to a recovery storage group on a live Exchange Server.
2. Use the Add Storage Wizard to register the Exchange Server databases (.edb files) from the recovery storage group to which you extracted data in step 1.

TF00100426, TF00100427, TF00100429, TF00100430, TF00100574, TF00100575, TF00100836, TF00100837
In the French- or German-language version of the Setup Wizard, you may encounter some English texts that are not translated into French or German.
WORKAROUND
Use a free online translation service (such as http://translate.google.com) to translate the English texts.

TF00100747
You may receive the following error message when using the "Access online Exchange Server" option to register a storage from a recovery storage group located in an Exchange cluster: "Registration of storage <Path to .Edb> has failed. Details: System.IO.IOException: The network path was not found."
WORKAROUND
1. Copy the database you want to register to the Recovery Manager computer.
2. Start the Add Storage Wizard, click Next, and use the "Access offline Exchange database, Domino databases, or .pst files" option to register the database in question.

TF00101308
Unexpected result when you perform the search operation on storages based on Personal Folders (.pst) files, Lotus Domino databases (.nsf files), or Exchange Server databases (.edb files): The search operation may unexpectedly return no results. This problem occurs when all of the following conditions are true:
- You are searching for keywords in attachments created with Microsoft Office 2007.
- Recovery Manager is installed on a computer running a 64-bit edition of Windows.
WORKAROUND
Install Recovery Manager on a computer running a 32-bit edition of Windows.

TF00101708
The delete operation performed on a significant number of messages (1000+) located in the same target storage folder may take a long time to complete.
WORKAROUND
Use Microsoft Outlook to connect to the target storage and delete the messages as appropriate.

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Upgrade and Compatibility

Recovery Manager for Exchange version 4.8 is upgradeable from version 4.6 and later. During the upgrade process, setup transfers the product configuration and backup registration information to Recovery Manager’s new installation. As a result, all source and target storages registered with the earlier version of Recovery Manager are available in the product after upgrading. To upgrade to version 4.8, install Recovery Manager on the computer with the earlier version installed.

When upgrading, you may need to supply a new license file. To obtain a new license file, contact your account representative. The license for earlier versions of Recovery Manager is not valid for this release of Recovery Manager.

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System Requirements

Recovery Manager for Exchange includes the following components:

• Core Components (required)
• Management Shell (optional)

This section provides system requirements for installing and running each of these components.

Core Components

Management Shell

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Supported Backup Software

Recovery Manager can integrate with the below-listed backup software to extract and register Exchange Server databases from normal, incremental, and differential backups created with these products. This section also describes the conditions where Recovery Manager can extract data from snapshot backups of Exchange Server.

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Global Operations

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation. This release is Unicode-enabled and supports any character set. It supports simultaneous operation with multilingual data. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.

The release is localized to the following languages:

• French
• German

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Getting Started

Contents of the Release Package

The Recovery Manager for Exchange release package contains the following products:

1. Quest Recovery Manager for Exchange version 4.8.0
2. Microsoft Data Access Components (MDAC) 2.8
3. Microsoft Report Viewer Redistributable 2008 SP1
4. Microsoft SQL Server 2008 Express Edition
5. Microsoft .NET Framework version 3.5 SP1
6. Microsoft Windows Installer 4.5
7. Microsoft Windows PowerShell 1.0
8. Adobe Reader 7.0
9. Product Documentation, including:
   • User Guide. Includes installation instructions and in-depth reference information.
   • What's New. Briefly describes the major new features of the included version of Recovery Manager for Exchange.
   • Evaluator Guide. Includes basic evaluation scenarios for becoming familiar with the product.
   • Product Overview. Provides a brief overview of the Recovery Manager for Exchange functionality and features available in the product.
   • Online Help. Provides how-to information and context-sensitive help when working with the product.

Installation Instructions

Refer to the User Guide for installation instructions.

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For More Information

Contacting Quest Software:

Refer to our Web site for regional and international office information.

Contacting Quest Support:

Quest Support is available to customers who have a trial version of a Quest product or who have purchased a commercial version and have a valid maintenance contract.
Quest Support provides around the clock coverage with SupportLink, our web self-service. Visit SupportLink at http://support.quest.com.

From SupportLink, you can do the following:

• Quickly find thousands of solutions (Knowledgebase articles/documents).
• Download patches and upgrades.
• Seek help from a Support engineer.
• Log and update your case, and check its status.

View the Global Support Guide for a detailed explanation of support programs, online services, contact information, and policy and procedures.
The guide is available at: http://support.quest.com/pdfs/Global Support Guide.pdf.
This guide is available in English only.

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© 2009 Quest Software, Inc.

ALL RIGHTS RESERVED.

This document contains proprietary information protected by copyright. The software described in this document is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software, Inc.

If you have any questions regarding your potential use of this material, contact:

Refer to our website for regional and international office information.

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Disclaimer

The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document.

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