Spotlight® on DB2 for LUW

Version 6.7.1

Release Notes

September 2009


Contents

Welcome to Spotlight on DB2 for LUW

New in this Release

Resolved Issues and Enhancements

Known Issues

Third Party Known Issues

Upgrade and Compatibility

System Requirements

Global Operations

Getting Started

For More Information


Welcome to Spotlight on DB2 for LUW

This document describes the enhancements and resolved issues included in Spotlight on DB2 for LUW 6.7.1. It also lists known issues in the product, describes workarounds for these issues, and specifies up-to-date system requirements.

 

Spotlight on DB2 for LUW is a real-time monitoring solution from Quest Software. Designed to let DBAs keep watch on all critical DB2 components from a single interface, it features an accurate visual representation of the DB2 environment. From graphic overview screens, you can observe real-time activity across the Linux, Unix, and Windows databases in a DB2 instance. Various components show the changing status of connections, wait events, locking, memory, disk I/O, and performance bottlenecks. Alarms call attention to emerging problems based on thresholds you can specify. Drilldowns provide the information you need to diagnose these problems. You can use this information to quickly resolve performance issues as they occur.

 


New in This Release

Spotlight on DB2 for LUW 6.7.1 is a maintenance release containing primarily internal fixes and enhancements to the 6.7 release.

6.7

6.5.1

6.5

6.2.1

6.2

6.0

Updates and New Features in Spotlight on DB2 for LUW 6.7

Updates and New Features in Spotlight on DB2 for LUW 6.5.1

Updates and New Features in Spotlight on DB2 for LUW 6.5

Updates and New Features in Spotlight on DB2 for LUW 6.2.1

Updates and New Features in Spotlight on DB2 for LUW 6.2

Updates and New Features in Spotlight on DB2 for LUW 6.0

Updates in 6.0

Enhancements for Spotlight on DB2 for LUW 6.0 include the following:

Features in 6.0

New functionality for Spotlight on DB2 for LUW 6.0 includes many new features that are designed for use with DB2 for LUW 9. These features appear in the interface when Spotlight is connected to a version 9 database. Most incorporate metrics that are specific to DB2 for LUW 9. The main features related to version 9 databases are as follows:

 


Resolved Issues and Enhancements

Click the following links to view the issues resolved and enhancements implemented in these Spotlight for LUW releases:

Current release 6.7.1

Release 6.7

Release 6.5.1

Release 6.5

Release 6.2.1

Release 6.2

Release 6.0.1

Release 6.0

Resolved Issues and Enhancement in 6.7.1

The following issues and enhancements are addressed in the current release of Spotlight on DB2 LUW:

Feature

Resolved Issue

Change Request

Installation and startup This fix includes the following:
  • A resolution for the MSI installation issue.
  • A workaround to disable the Spotlight Assistant at startup.
  • A fix that properly enables the SQL Optimizer button on machines that use commas as decimal separators.
ST#62,134
Case#715713
General The internal error "Interface not supported" no longer occurs in situations where a user navigates quickly between entries in a drilldown and the between the various sub-drilldowns for an entry. ST#65,653
Case#740631
If you have not made changes to a connection, Spotlight no longer prompts you unnecessarily to save changes when you close the connection. ST#66,593
Database Manager Summary drilldown The range check error causing an exception on the Database Manager Summary drilldown is resolved. ST#65,621
Case#703453
History browser Viewing drilldown details via the History browser is no longer generating an "Interface not supported" error. ST#56,180
Case#670846

Resolved Issues and Enhancements in 6.7

The following issues and enhancements were addressed in Spotlight on DB2 for LUW 6.7:

Feature

Resolved Issue

Change Request

Database Manager drilldown Selecting sub-drilldowns in the Database Manager Summary drilldown for a large database no longer causes internal errors. ST#61,452
Case#701309
Databases drilldown Graphs now display information properly on the Caching sub-drilldown. ST#51,439
Case#636633
Buffer Pools drilldown (DB2 for LUW 8) The Tables sub-drilldown now captures correct index tablespace information. ST#48,801
Case#620443

 

Resolved Issues and Enhancements in 6.5.1

The following issues and enhancements were addressed in Spotlight on DB2 for LUW 6.5.1.

Feature

Resolved Issue

Change Request

General Customer issue involving table STMT refresh error is resolved. ST#51,085
Case# 632811
Spotlight links to Knowledge Xpert have been updated to work with latest Knowledge Xpert release. ST#55,364
Case#666482
Spotlight performance is improved when monitoring databases that contain a large number of tablespaces. ST#57,312
57,586, 57,587
57,591
Case#676037
Database home page The DMS Storage Utilization component is now displaying the correct storage amount. ST#56,184
Case#670177, 658937
The DMS Storage Utilization component no longer displays negative values. ST#51,715
Case#635109
Client Applications drilldown Table refresh error that occurs when attempting to view UOW details is resolved. ST#51,716
Case#634961
Accessing the Lock Chains sub-drilldown no longer produces an error. ST#55,676
Case#667944

 

Resolved Issues and Enhancements in 6.5

The following issues and enhancements were addressed in Spotlight on DB2 for LUW 6.5.

Feature

Resolved Issue

Change Request

General The "Load support for this column type not yet implemented..." error that occurred when refreshing the STMT table is fixed. ST#51,085
Case#632811
Database home page Spotlight is no longer showing an inaccurate high amount of DMS storage utilization on the home page. ST#44,944
Case#529909, 612125, 656609
The issue with the DMS utilization component showing negative values, a grayed-out cylinder, and a grayed-out Show Details option is resolved. ST#51,715
Case#635109
Client Applications drilldown The Table Statement Refresh error when attempting to open the Unit of Work Details sub-drilldown is no longer generated. ST#51,716
Case#634961

 

Resolved Issues and Enhancements in 6.2.1

The following issues and enhancements were addressed in Spotlight on DB2 for LUW 6.2.1.

Feature

Resolved Issue

Change Request

General This release addresses the slow performance that was occurring when you switched between DB2 instances. ST#50,147
Case#621197
Tablespaces drilldown (DB2 for LUW 9 or greater) The File System Caching property on the Details sub-drilldown now displays the correct Yes or No setting for a given database environment. ST#47,774
Case#612139
When monitoring multiple databases belonging to the same DB2 instance, Spotlight no longer erroneously lists containers for databases other than the current database on the Containers sub-drilldown. ST#47,775
Case#612141

 

Resolved Issues and Enhancements in 6.2

The following issues and enhancements were addressed in Spotlight on DB2 for LUW 6.2.1.

Feature

Resolved Issue

Change Request

General The calibration issue causing errors, including the "Overflow while converting variant of type... " exception, has been resolved.

CR#192890; ST#44,922

Case#450496; 422023; 440751; 451023

Issues with Spotlight data not refreshing automatically are resolved. CR#194115; ST#44,923

Case#459415

Fixes have been added to correct high memory usage. CR#201876; ST#44,928

Case#482005

The refresh error generated when two Spotlights are monitoring the same instance has been resolved. CR#202468; ST#44,929

Case#488887

Home page elements (including Last Backup and Active Log values) are now reporting correct information. CR#203481; ST#44,930

Case#488688; 505705; 506242; 591372; 592681

High memory and CPU usage has been resolved. CR#223573; ST#44,942

Case#541385

The exception "Overflow while converting variant type" that occurs at various points in Spotlight has been resolved. CR#223576; ST#44,943

Case#535406; 544871; 492903; 556224; 550222; 565196; 577622; 578816

The refresh error "TUdbDataTableBufferpoolSQL" has been resolved. CR#223705; ST#44,945

Case#506866; 575043; 577416

Spotlight is no longer causing high spikes in CPU usage. CR#223706; ST#44,946

Case#456078

Connection Manager
Connection Manager supports connections to LDAP databases. When you select the option to create an LDAP connection, Connection Manager reads the LDAP catalog to provide a list of available databases from which to choose your connection. CR#222998; ST#44,940

Case#547889

You can now migrate connections from previous Spotlight installations, including Spotlight connections set up in Quest Central for DB2.

CR#230380; ST#44,955

Case#591753

Database home page DMS space usage values are now in sync with space values in the Tablespaces drilldown. CR#145488; ST#44,910

Case#364483

Spotlight now uses the correct page size for tablespaces when calculating DMS space values. CR#155772; ST#44,915

Case#392355; 585299

The DMS Used Space statistic now matches data in the Tablespaces drilldown. CR#195653; ST#44,924

Case#461892

Spotlight now displays correct log Utilization and Secondaries values. CR#206244; ST#44,933

Case#488691; 524249

The abnormally high DMS Utilization value is now displaying correctly. CR#223704; ST#44,944

Case#529909

The mouse-over description for Deadlocks in the Database Information sections now correctly states that this is the total "since the database was started or statistics were reset." CR#229219; ST#44,952

Case#578871

Alarm Log Clicking the ? for a metric shows a help detail of its alarm (if the metric warrants an alarm). CR#206657; ST#44,934

Case#496322

Bufferpool Analysis drilldown The drilldown now reports bufferpool data correctly. CR#198831; ST#44,925

Case#474767; 480037

The drilldown is now displaying and reporting on all buffer pools. CR#225058; ST#44,950

Case#540971; 584056

Client Applications drilldown The Statistics tab maintains correct column-sort behavior between refreshes. CR# 188837; ST#44,921

Case#454414

The Details tab reports accurate connection start and complete times and the UOW start and stop times. CR# 201183; ST#44,926

Case#484408

The drilldown is not showing the correct agent ID and package and statement information for applications holding locks. CR# 210667; ST#44,936

Case#494052

Database Manager Summary drilldown The "Invalid column name..." exception is fixed. CR#230179; ST#44,953

Case#582048

Databases drilldown The drilldown is now reporting on all elements (specifically, Buffer Pool Log Space Cleaners Triggered and Lock List Utilization) on the sub-drilldowns. CR#155431; ST#44,914

Case#391636

The "Overflow while converting variant of type..." exception that occurs when accessing the drilldown has been resolved. ST#45,826

Case#597378

Top SQL drilldown The drilldown now reports unit of work SQL. CR#187419; ST#44,919

Case#450632

Slow performance in retrieving SQL has been resolved. CR#224859; ST#44,949

Case#552826

 

Spotlight's inability to collect SQL data when monitoring several instances in the Spotlight session is resolved. ST#47,158

Case#601319-1

Documentation The Installation Guide, Release Notes, and online help now list the authorities and privileges needed to run Spotlight on DB2 for LUW 8 and 9 databases. CR#216518; 44,937

Case#526472

The problem character (initially a dash, but translated as the 3/4 character) has been removed from the balloon help topics. CR#224221; 44,948

Case#554227

 

Resolved Issues and Enhancements in 6.0.1

The following issues and enhancements were addressed in Spotlight on DB2 for LUW 6.0.1.

Feature

Resolved Issue

Change Request

General (For DB2 for LUW 9 databases only) Spotlight no longer generates an invalid column type error during a refresh. CR#228069

Case#566530

Connection Manager You can now set up connections to LDAP databases using a workaround.

CR#222998

Case#547889

Spotlight no longer generates a "Datasource error inconnection" error when you attempt to connect to DB2 for LUW 9 databases. CR#225057

Case#544757

Databases drilldown (For DB2 for LUW 8 databases only) Spotlight no longer generates an overflow error when converting a variant of the DOUBLE type into an INTEGER type on the Details sub-drilldown. CR#223576

Case#492903, 535406, 544871, 550222, 556224, 565196

Client Applications drilldown The drilldown now provides an option to return only active applications. N/A

 

Resolved Issues and Enhancements in 6.0

The following issues and enhancements were addressed in Spotlight on DB2 for LUW 6.0.

Feature

Resolved Issue

Change Request

Improved performance

In addition faster performance at startup, performance has been improved in components such as the Client Applications drilldown. Previously, performance in this drilldown was sometimes slow during collection of lock data for tasks on which thousands of locks were held.

CR#197482

Case# 456681, 468236, 479548 & 512683

Partition IDs The correct numbers for database partitions are now shown in drilldowns that display the unique identifiers for partitions. CR# 195654

Case# 468229, 469836 & 482437

Automatic refresh of drilldowns Drilldowns are now automatically refreshed with data when they are opened. Previously, a "No Data" message was sometimes incorrectly shown when a drilldown was opened.

CR# 195655

Case# 441353, 457475, 46981, 473236, 482449, 489002, 90555, 490877 & 495174

Support for very large buffer pools

 

Spotlight on DB2 now displays information for very large buffer pools, such as those whose size is shown with seven-digit integers. Previously, when a very large buffer pool was selected, either a "No Data" message was shown or an arithmetic overflow or exception occurred.

CR# 145192

Case# 367542, 374301, 379351, 408018 & 409856

Buffer Pool Analysis drilldown

The Buffer Pools drilldown now shows correct hit ratios.

N/A

Tablespaces drilldown

Tablespace information is now shown in the Tablespaces drilldown when data is available. Previously, a "No Data" message was sometimes shown when data was available.

 

CR# 195655

Case# 441353, 457475, 469841, 473236, 482449, 489002, 490555, 490877 & 495174

Timestamp in the Top SQL drilldown The correct timestamp is now shown in the Last Time Executed column of the Top SQL drilldown. This column is available when Spotlight on DB2 is connected to a DB2 8.1 database.

Case# 504712

EOleConversion error in Databases Drilldown An EOleConversion error no longer occurs in the Details sub drilldown for the Databases drilldown. Previously, the error occurred when English language settings were not selected in the Windows Regional and Language Options. N/A
Help for Alarm Log The help topic for the Alarm Log now displays when the help icon is clicked in the title bar. CR# 167961

Case# 408177


Known Issues

The following issues are known to exist at the time of this release.

Feature

Known Issue

Change Request

Connection profiles After an upgrade to Spotlight on DB2 LUW 6.2 or later, connection profiles from previous versions might no longer connect to their target databases. If you encounter this issue, try saving the profiles. If they still do not connect to their target databases, create new profiles using the Connection Manager in version 6.2 or later of Spotlight on DB2 for LUW.

However, before creating new profiles, delete old profiles and their folders on the Spotlight client machine. (This requirement also applies when you delete connection profiles for which the DB2 Auto Monitor Nodes option is selected.) Profile folders have the same names as their connections. To determine the path to the Folders profile that contains them, check the Spotlight console Options window. The path is shown in the File locations pane. The window is opened by selecting View | Options | Spotlight Console. The default path to the Profiles folder is as follows: 

C:\Documents and Settings\All Users\Application Data\Quest Software\Shared\Profiles

N/A
Monitor switches When monitoring DB2 for LUW 9 databases, the connection profile monitor switch options have no effect on monitor switches. The method of data collection on version 9 databases requires the user to alter the status of instance level monitor switches to collect the desired data. N/A
Alarm Log

The Alarm Log does not display alarms for connections to DB2 for LUW 9 databases under all circumstances. In order to display alarms for connection profiles for version 9 databases, you need to do one of the following:

  • Select the All Connections view from the list at the top of the drilldown.

or

  • Select the DB2 for LUW 9 database for which you want to view alarms in the Live Connections list. Then display the Alarm Log and select the connection profile for the database from the list at the top of the window.

N/A

The Alarm Log does not display alarms for automatically created connection profiles when the All Connections view is selected. (Connection profiles can be automatically created using by the UDB Auto Monitor Nodes option.) In order to display alarms for these connection profiles, you need to:
  1. Select a database with an automatically created profile in the Live Connections list.

  2. Display the Alarm Log.

  3. Select the connection profile for the database from the list at the top of window.
N/A
Knowledge Xpert integration To enable Knowledge Xpert links in the Spotlight help, you must have Knowledge Xpert 10.1 or greater installed. Additionally, you must uninstall any previous versions of Knowledge Xpert on your machine, including the Knowledge Xpert installed with Quest Central for DB2.

Knowledge Xpert 10.1 does not work with Quest Central for DB2. Therefore, to enable the Knowledge Xpert links in Spotlight, you no longer have Knowledge Xpert integration with Quest Central for DB2.
ST#57,295

Foglight integration

Invoking this release of Spotlight from Foglight is not supported. A Quest Central for DB2 fix pack to address this issue should be available in the near future.

N/A

 


Third-Party Known Issues

The following are known IBM DB2 for LUW issues that affect Spotlight on DB2.

Feature

Known Issue

APAR Numbers

Event monitors

 

THE DB2 UDB INSTANCE MAY CRASH AFTER A TRAP IN THE FUNCTION LOAD_DCS_APPLID_INFO. THIS HAPPENS MORE ON WINDOWS THAN ON OTHER PLATFORMS…

The crash occurs when the Event Monitor is trying to access an application that has not fully initialized or is in the process of terminating. In either case, the application client’s SETI pointer is NULL.

Fix: Version 8, FixPak 11

IY76570

 

Counters

In DB2 for LUW 8 ESE (multiple-node) environments, you might experience some counters that show negative numbers. This is an intermittent problem, primarily affecting statistics counters in the Client Applications and Databases drilldowns.

Fix: No fix as yet

68754.756

 

Percent of Max component

When Spotlight monitors a DB2 for LUW 8 database, the Percent of Max component shown on the Client Apps panel of the database and node home pages might show inconsistent percentage values. These inconsistencies occur because the maxappls database configuration parameter in DB2 for LUW 8 can be a system-controlled value. The default setting of Automatic for this parameter in DB2 means that DB2 dynamically assigns resources as needed to support new applications. It is recommended that you turn off the default alarm for the metric behind the Percent of Max component in Spotlight. See Viewing and editing metrics in the Spotlight Basics online help for details on disabling the capture of a specific metric or on disabling its thresholds that can generate alarms.

N/A
Circular loopback databases Spotlight encounters issues when it monitors a DB2 for LUW database that is cataloged as a circular loopback in the database directory. N/A

 


Upgrade and Compatibility

If you have a previous version of the Spotlight on DB2 for LUW client installed on your machine, you can choose to upgrade the previous version to 6.7.1 or install version 6.7.1 in a different directory (the advanced option in the client installation wizard). If you install in a different directory, you can run the 6.7.1 version side by side with previous versions of Spotlight on DB2 for LUW or with other installations of version 6.7.1. In addition, you can run Spotlight on Oracle and Spotlight on SQL Server side by side with Spotlight on DB2 for LUW.
 


System Requirements

To install and run Spotlight on DB2 for LUW, ensure your system meets the following minimum hardware and software requirements. Refer to the Spotlight on DB2 for LUW Installation Guide for detailed system requirement information, including recommended DB2 maintenance levels.

Requirements for the client computer

Requirements for servers with monitored databases

Requirements for the Quest Central for DB2 Agent

Requirements for integration with Knowledge Xpert

Additionally, Spotlight users need the authority described in Required Authority or Privileges.

Requirements for the Client Computer

Operating System

• Windows 2003 (32-bit)
   Note: This version is recommended for monitoring local databases only.

• Windows XP (32-bit)

• Windows Vista (32-bit)

Memory 512 MB RAM (minimum); 1 GB (recommended)
For multi-partitioned environments, upgrade memory as needed.
Hard Disk Space 60 MB of free hard-disk space
DB2 Client IBM DB2 for Linux, Unix, and Windows (LUW) Runtime Client 8.1 or later, installed using the typical method installation

Requirements for Servers with Monitored Databases

DB2 Data Server

• IBM DB2 for Linux, Unix, or Windows (LUW) Enterprise Server Edition (ESE) 8.1 (with FixPak 1 applied) or later (64-bit); 9.1 or later (64-bit)

• For a DB2 for LUW 8 server on which you want to monitor SMS space, Toad for DB2 Agent 5.1 or later (or Quest Central for DB2 Agent 4.5 or later)

Requirements for the Toad for DB2 Agent or Quest Central for DB2 Agent

To enable Spotlight to monitor SMS tablespaces in a DB2 for LUW 8 environment, you must install either the Toad for DB2 Agent or the Quest Central for DB2 Agent 4.5 or later on each DB2 for LUW 8 server whose databases you are monitoring.

Note: Spotlight does not require the agent to monitor SMS tablespaces in a DB2 for LUW 9.1 or later environment. Additionally, agent installation is not required when the Spotlight client and the DB2 for LUW 8 server are installed on the same machine or when a 4.5 or later version of the Quest Central for DB2 Agent already exists on the server.

Both agents run on any of these platforms:

Operating System • Microsoft Windows 2000, 2003 (32-bit), XP (32-bit), Vista (32-bit)
• Sun Solaris 7 or later
• IBM AIX 4.3 or later
• SuSE Linux Enterprise Server 8 and 9 for zLinux
• SuSE Linux Enterprise Server 8 and 9 United Linux for Intel x86
• SuSE Linux (2.6 Kernel) on AMD64 (x86_64)
• RedHat Enterprise Linux AS 3.0 and 4.0 zLinux (32-bit)
• Red Hat Enterprise Linux AS 2.1, 3.0, and 4.0 for Intel x86
• RedHat Enterprise Linux AS 4.0 (2.6 Kernel) on AMD64 (x86)
 

Note: For Red Hat Linux, you must install the compat-libstdc++-7.3-2.96.122.i386.rpm compatibility library. You will find this package on the RedHat Advanced Server 3.0 installation CDs.

Note: For Sun Solaris 7 servers, you must apply Sun Solaris 7 patch 106327. If this patch is not already applied, you can apply it as part of the agent installation and configuration process described in Spotlight on DB2 for LUW Installation Guide.

Requirements for Integration with Knowledge Xpert

To take advantage of links to Knowledge Xpert topics in Spotlight's What's This? help on the home pages, you must have Knowledge Xpert for DB2 10.1 or later installed. Additionally, you must uninstall any previous versions of Knowledge Xpert on your machine.

Required Authority or Privileges

To Install Spotlight

To install Spotlight on a Windows 2003 machine, the installer must be either a Standard user (belonging to the Power Users Group) or an Administrator.

To Install the Quest Central for DB2 Agent

To install the Toad for DB2 Agent or the Quest Central for DB2 Agent on a Windows machine, the installer must have administrative privileges on that machine.

To Run Spotlight

Spotlight either calls DB2 snapshot APIs (for DB2 for LUW 8) or invokes IBM table functions (for DB2 for LUW 9.1 or later) to collect the raw processing data that it then translates into meaningful performance information. To run Spotlight, you need any one of the following authorities on each DB2 instance you are monitoring:

Note: Spotlight on DB2 installation does not create any database objects. Therefore, aside from the required user authority, Spotlight does not grant or require any additional privileges on objects.

Additionally, to monitor a DB2 for LUW 9.5 or later database, Spotlight requires that the user ID connected to the database must have EXECUTE privilege on the following table functions:

WLM_GET_ACTIVITY_DETAILS
WLM_GET_QUEUE_STATS
WLM_GET_SERVICE_CLASS_AGENTS
WLM_GET_SERVICE_CLASS_WORKLOAD_OCCURRENCES
WLM_GET_SERVICE_SUBCLASS_STATS
WLM_GET_SERVICE_SUPERCLASS_STATS
WLM_GET_WORK_ACTION_SET_STATS
WLM_GET_WORKLOAD_OCCURRENCE_ACTIVITIES
WLM_GET_WORKLOAD_STATS

 


Global Operations

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release supports any single-byte character set. Double-byte or multi-byte character sets are not supported. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America.
 


Getting Started

Refer to the following sections for information about starting Spotlight on DB2 for LUW:

Contents of the Release Package

Installation Instructions

MSI Installation of Spotlight on DB2

 

Contents of the Release Package

The Spotlight on DB2 for LUW 6.7.1 release package contains the following products:

  1. Spotlight on DB2 for LUW 6.7.1
  2. Product documentation, including:

Installation Instructions

Spotlight on DB2 for LUW 6.7.1 has its own installation executable. This is available on the Spotlight installation CD or can be downloaded from either http://www.quest.com/spotlight-on-db2/ or http://support.quest.com (SupportLink). For additional information, refer to the Spotlight on DB2 for LUW Installation Guide, also available on SupportLink. The guide includes instructions for installing both the Spotlight client and the Quest Central for DB2 Agent. (Instructions for installing the Toad for DB2 Agent are found in the Toad for DB2 LUW Agent Installation Guide.) The agent must be installed if you want to monitor SMS (system-managed space) tablespaces on DB2 for LUW 8 database servers.

After you install Spotlight on DB2 for LUW, you can run it as a standalone product, as a component of Quest Central for DB2, or as a component of Toad for DB2.

MSI Installation of Spotlight on DB2

MSI installers are available on Spotlight for DB2. These installers can be run silently, and produce an installation that can be captured and re-used via automatic deployment techniques.

Contact Quest Software for more information about Spotlight MSI installation.

 


For More Information

Contacting Quest Software:

Email info@quest.com
Mail Quest Software, Inc.
World Headquarters
5 Polaris Way
Aliso Viejo, CA 92656
USA
Web

http://www.quest.com

Refer to our Web site for regional and international office information.

Contacting Quest Support:

Quest Support is available to customers who have a trial version of a Quest product or who have purchased a commercial version and have a valid maintenance contract.
Quest Support provides around the clock coverage with SupportLink, our web self-service. Visit SupportLink at http://support.quest.com.

From SupportLink, you can do the following:

View the Global Support Guide for a detailed explanation of support programs, online services, contact information, and policy and procedures.
The guide is available at: http://support.quest.com/pdfs/Global%20Support%20Guide.pdf.

 


© 2009 Quest Software, Inc.

ALL RIGHTS RESERVED.

This document contains proprietary information protected by copyright. The software described in this document is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software, Inc.

 

If you have any questions regarding your potential use of this material, contact:

Quest Software World Headquarters
LEGAL Dept
5 Polaris Way
Aliso Viejo, CA 92656
 

www.quest.com

Email: legal@quest.com

Refer to our web site for regional and international office information.

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Disclaimer

The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document.