Foglight Customer Advisory Board
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MISSION
The Customer Advisory Board mission is to provide Quest leadership with guidance and support on issues critical to Quest, delivering value to the current and future community of organizations that depend on Foglight.
Worldwide Membership
The Foglight CAB is made up of IT professionals that have strategic and execution level responsibility for the critical applications and supporting infrastructures at their organizations.
Use the World Map to locate a CAB Member in your region of the world...
Member Name: Shelderick Bailey
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Title: Vice President, Global Investment Management Technology
Company: JPMorgan Chase
Company Headquarters: New York, New York USA
Scope of Responsibility: Shelderick provides overall technical leadership and oversight from concept through delivery for infrastructure and application management solutions. |
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Member Name: Bruce Harbour
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Title: Executive, Integrated Application Support
Company: Telkom, SA
Company Headquarters: Pretoria, South Africa
Scope of Responsibility: Bruce is primarily responsible for the support of production & non-production applications. He also has some software development responsibilities as well as performance testing and software performance assurance. |
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Member Name: Juergen Janovsky
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Title: Head of Service Management Provisioning
Company: Vodafone D2 GmbH, Germany
Company Headquarters: Dusseldorf, Germany
Scope of Responsibility: Juergen runs the 1st-Level and 2nd-Level Application Operation and assures stability, robustness and performance for online CC&B applications with the focus on Order Processing mechanism (e.e. PoS-IT Applications). |
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Member Name: Greg Monn
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Title: Director of Capital Projects
Company: Benefitfocus
Company Headquarters: Charleston, South Carolina USA
Scope of Responsibility: Greg's current responsibilities include capital expense management, software and hardware support, and maintenance and software compliance management. Previous responsibilities included the set-up and installation of continuous integration build tools, automated QA, operational tool improvements and monitoring solutions for production environments. |
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Member Name: Mike Palmer
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Title: Executive Director/General Manager for Verizon Remote Application Management (RAM) Services
Company: Verizon Business
Company Headquarters: Basking Ridge, NJ
Scope of Responsibility: Mike is responsible for Operations, Pro Serve, EMEA Sales, and Development, as well as general Applications Management for Verizon Business. |
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Member Name: Patrick Patten
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Title: Manager, I/S Base Technology
Company: American Family Insurance
Company Headquarters: Madison, Wisconsin USA
Scope of Responsibility: Pat manages American Family's Multi-Platform Systems Management Team. His team is charged with delivering technical solutions to the enterprise that provide system and application level monitoring, availability/service level reporting, distributed scheduling, log file management, and platform automation. |
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Member Name: Kevin Sheehan
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Title: Enterprise Application Solutions – Director of Architecture
Company: Unisys
Company Headquarters: Blue Bell, Pennsylvania USA
Scope of Responsibility: Currently serving as the chief technical architect for a large agency within the Department of Homeland Security, Kevin builds highly scalable and secure applications hosted by Unisys. |
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Member Name: Kyle Welsh
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Title: Vice President, Technology Services
Company: BECU
ompany Headquarters: Seattle, Washington USA
Scope of Responsibility: Kyle supervises IT Operations, IT Network and Security, IT Integration, and IT Development, SQL and Oracle DBAs and ATM Operations.. |
Member Name: Steve Younger
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Title: Director, Core Applications & Integration
Company: Merrill Lynch
Company Headquarters: New York, New York USA
Scope of Responsibility: Steve is responsible for application instrumentation and monitoring for Merrill Lynch's Global Wealth Management business unit.
Other Monitors in Use:
- Sitescope: Synthetic transactions/application health monitoring
- Foglight: Real user monitoring and session analysis
- Homegrown “Performance Warehouse”: Merrill Lynch is a Microsoft shop and the applications used to enable their financial services are mostly comprised of .NET with SQL Server databases. They have instrumented both to give them the performance metrics needed.
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Member Name: Shashi Rana
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Title: Senior Enterprise Technical Architect
Company: ING Direct UK
Company Headquarters: Amsterdam, Netherlands |
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Questions? Email your CAB Administrator Tracie.Eisenman@quest.com
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