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白皮书

了解Spotlight on Messaging如何帮助您管理电子邮件、即时通信(IM)、手机、VoIP和会议等通信活动,实现可用性最大化并大大降低您的成本。

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Spotlight on Messaging

电子邮件诊断和问题解决方案

Quest Spotlight® on Messaging可仅凭单个控制台,为Microsoft Exchange Server、BlackBerry Enterprise Server和Microsoft Office Communications Server(OCS)2007提供实时诊断和问题的解决方案。 借助于Spotlight,您能够全面了解通信基础架构,从而提高系统性能、降低成本并提高生产率。









  • 诊断控制台——从单个界面,全面了解特定平台的通信组件诊断情况,从而简化了故障排查和诊断过程。 瓶颈以黄色和红色突出显示,让您深入发掘准确的解决方案。
  • 管理控制台——可查看包括Exchange Server、BlackBerry Enterprise Server和Office Communications Server在内整个通信架构的高级视图。 您还可以在完成修复后,使用控制台来监控您所关注的特定区域,以验证变化带来的影响。
  • 无代理架构——迅速部署和收集对环境影响最小的诊断数据。
  • 提高系统性能——Spotlight可实现通信服务器可用性和响应性的最大化。 解决方案中内置的专家指导让诊断过程变得非常简单。 所有监控信息都可以通过一个控制台24小时显示。

Before installing Spotlight on Messaging, ensure your system meets the following minimum hardware and software requirements:

NOTE: For the most up-to-date system requirements, see https://support.quest.com/SUPPORT/index?page=solution&id=SOL58414.
See the Spotlight on Messaging Deployment Guide for technical details on system requirements for each Diagnostic type.

Platform

x86 or x64, running at a minimum speed of 2 GHz

Memory

2 GB

Hard Disk Space

300 MB on system drive for application. Historical reporting database requires additional space. For more information, see the Spotlight on Messaging Deployment Guide.

Management Console

  • Microsoft Management Console (MMC) 3.0
  • Microsoft .NET Framework 3.5 or later
  • Microsoft XML Core Services (MSXML) 6.0
  • Microsoft PowerShell 2.0 or later (only required for Exchange 2010 with Database Availability Group)

Diagnostic Services for all Environments

  • Microsoft .NET Framework 3.5 or later
  • Microsoft XML Core Services (MSXML) 6.0
  • Microsoft Data Access Components (MDAC) 2.8

NOTE: MDAC 2.8 comes with your operating system. If MDAC is uninstalled, Spotlight on Messaging will not run.

Diagnostic Services for the Exchange 2000/2003 Environment

NOTE: ESM is supported on the following:
Windows XP 32 bit
Windows 2003 32 bit
Windows Vista 32 bit and 64 bit

Diagnostic Services for the Exchange 2007 Environment

  • see Diagnostic Services for all Environments
  • Exchange Management Console (EMC) 2007 Service Pack 1 and Update Rollup 1 or later
  • Exchange Server MAPI Client and Collaborative Data Objects (MAPI CDO) 1.2.1

NOTE: If your organization contains Exchange 2007 servers and Exchange 2000/2003 servers, you must install ESM and EMC. MAPI CDO is not required.
NOTE: If your organization contains Exchange 2007 servers and Exchange 2010 servers, you must install EMC 2007 Service Pack 2 or later.
NOTE: The Exchange Management Tools version installed on your Spotlight on Messaging computer must match the Exchange version installed on your Exchange server. For example, if you have Exchange 2007 Service Pack 2 installed on your Exchange Server, you must have Exchange Management Console 2007 Service Pack 2 installed on your Spotlight on Messaging computer.
NOTE: Microsoft Outlook should not be installed on the same computer where you have MAPI CDO installed. For more information, see the following Microsoft knowledgebase article http://support.microsoft.com/kb/266418.

Diagnostic Services for the Exchange 2010 Environment

Diagnostic Services for the BlackBerry Environment

Diagnostic Services for the OCS Environment

Diagnostic Console for the Exchange 2000/2003 Environment

  • ESM 2003 Service Pack 1 or later
  • Common Files for Internet Information Services (IIS)
  • MSXML 6.0

Diagnostic Console for the Exchange 2007 Environment

  • EMC 2007 Service Pack 1 or later
  • MSXML 6.0
  • Microsoft .NET Framework 3.5 or later

Diagnostic Console for the Exchange 2010 Environment

  • Microsoft PowerShell 2.0 or later
  • MSXML 6.0
  • Microsoft .NET Framework 3.5 or later

Diagnostic Console for the BlackBerry Environment

  • MSXML 6.0
  • Microsoft .NET Framework 3.5 or later

Diagnostic Console for the OCS Environment

  • MSXML 6.0
  • Microsoft .NET Framework 3.5 or later

Operating System

  • Microsoft Windows XP Professional Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Server 2003 Server Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Server 2003 R2 Server Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Vista Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Server 2008 Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows 7 (32 bit or 64 bit)
  • Microsoft Windows Server 2008 R2 (64 bit)

Database

  • Microsoft SQL Server 2000 Service Pack 3 or later
  • Microsoft SQL Server 2005 Service Pack 2 or later
  • Microsoft SQL Server 2005 Express Edition Service Pack 2 or later
  • Microsoft SQL Server 2008 Service Pack 1 or later
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2008 Express Edition Service Pack 1 or later
  • Microsoft SQL Server 2008 Express

NOTE: If you are installing the database on a remote computer, ensure remote connections are enabled on the SQL server, and you have sufficient permissions to create/modify the database.

Web Reports

For installing Web Reports, you need:

  • IIS 6.0 with the following enabled: Common Files, World Wide Web Services, ASP, ASP.NET

-OR-

  • IIS 7.0 or later with the following enabled: World Wide Web Services, Application Development Features, ASP, ASP.NET, Server-Side Includes, Security, and Windows Authentication

For viewing Web Reports, you need:

  • Internet Explorer 6.0 or later

Rights and Privileges

Local Windows Administrator privileges are required on the computer where Spotlight on Messaging in installed


Language Supported:

  • US English
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